Illinois Drivers: Tollway Warns of “Unpaid Toll” Text Scam Targeting I-PASS Users

If you’ve gotten a random text saying you owe money for unpaid tolls, you’re not alone, and you definitely shouldn’t click it.

The Illinois Tollway is warning drivers about a widespread “smishing” scam targeting customers who use the I-PASS system. The fraudulent messages claim you have unpaid tolls and urge you to click a link to avoid late fees or penalties.

What The Scam Looks Like

These scam texts are designed to look urgent and official. Many include phrases like:

• “Final notice: unpaid toll balance”
• “Avoid penalties—pay now”
• A suspicious link that mimics an official tollway website

Some even spoof phone numbers to appear legitimate, making them more convincing.

What Actually Happens If You Click

Clicking the link can take you to a fake website that looks real, but it’s designed to steal your personal information. That could include:

• Credit card numbers
• Login credentials
• Personal identifying information

In some cases, clicking the link could expose your device to malware.

What The Illinois Tollway Says

The Illinois Tollway is reminding customers that they do not send text messages requesting payment or personal information. Any legitimate communication about toll balances typically comes through official mail or secure account notifications, not random texts.

How To Protect Yourself

If you receive one of these messages:

• Do not click the link
• Do not reply to the text
• Delete the message immediately
• Report it as spam through your phone

If you’re unsure about your account, go directly to the official I-PASS website or log in through the official app—never through a link sent via text.

Why This Matters In The Quad Cities

Even though the tollway is based in Illinois, this impacts many drivers across the Quad Cities. Whether you commute, travel for work, or head toward Chicago for a weekend trip, there’s a good chance your phone number could be targeted.

Scammers cast a wide net, and they’re counting on people to panic and click quickly.

Bottom line

If a text about unpaid tolls feels off, trust your gut. It’s better to double-check through official channels than risk handing over your personal information.

When it comes to these scams, one simple rule can save you a lot of trouble: don’t click the link.